USPS Selects TMone for Inside Sales Services

IOWA CITY, Iowa, Aug. 9, 2012 /PRNewswire-iReach/ — TMone announced today it has been awarded a contract with renewal options through 2023 by the United States Postal Service (USPS) to provide Inside Sales Services and Small to Medium Business Customer Acquisition strategies. TMone is tasked at targeting new customers for the Postal Service and bringing […]

Cardstore Introduces Personalized Greeting Card App for iPhone

Create and send perfectly personalized cards directly to someone’s mailbox CLEVELAND, Aug. 9, 2012 /PRNewswire/ — Finding the perfect time and place to personalize and send a real greeting card just became easier through the convenient Cardstore Mobile app for iPhone and iPad. Cardstore, the popular “perfectly personalized” greeting card website from the American Greetings […]

APWU Represented Employees who transfer to or are excessed into other crafts could lose layoff protection

Arbitrator Stephen B. Goldberg ruled [PDF] on Aug. 1 that employees represented by the APWU who transfer to or are excessed into non-APWU crafts may not carry the protection against layoffs they have earned under the APWU Collective Bargaining Agreement to their new crafts. Career employees in all crafts currently earn lifetime protection against layoffs […]

PMG touts plan to stop continuing USPS losses

The Postal Service ended its third fiscal quarter (April 1 – June 30) with a net loss of $5.2 billion, compared to a net loss of $3.1 billion for the same period last year. Contributing significantly to the loss was $3.1 billion of expenses for the legislatively mandated prefunding of retiree health care plan. Despite […]

USPS Third quarter service, customer experience scores exceed targets

Employees Delivered For the second consecutive quarter, service performance and customer experience measurement (CEM) scores have improved. The Postal Service had its best quarter on record for overnight, 2-day and 3- to 5-day First-Class Mail delivery. And service scores for presorted commercial mail exceeded targets in all three service standards. In a presentation to the […]

Postal Inspectors help unravel $7 billion Ponzi scam

The Postal Inspection Service’s Mail Fraud Team helped arrest and successfully prosecute the mastermind of the largest Ponzi scheme ever to go to trial. R. Allen Stanford, former chairman of the Houston-based Stanford Financial Group, was sentenced to 110 years in prison. The jury also awarded the largest forfeiture judgment ever — $330 million — […]

Deputy PMG promotes ‘culture of customer service’

Pledges support for customer experience improvement plans Treating customers well is key to revenue generation and keeping USPS competitive, Deputy Postmaster General (DPMG) Ron Stroman told Chicago District employees last week. The DPMG also called for tapping into the “reservoir of trust” USPS has earned as the most trusted government agency to establish a culture […]