USPS OIG: Decoupling as a Strategy to Improve Both Retail and Delivery
From the USPS OIG: The Postal Service has “coupled” its retail and delivery operations, both managerially and physically, since delivery services were first established almost 150 years ago. Historical patterns, or the needs for delivery service efficiencies, primarily determined the location of physical facilities, which typically house both delivery and retail operations. The Office of […]