USPS Announces Changes to Mystery Shopper Program
From NAPUS Retail Customer Experience Program (RCE) Changes December 29, 2010 The Postal Service has announced changes to the Retail Customer Experience Program (RCE), previously known as the Mystery Shopper Program, which will begin in January, 2011. Currently, Retail Associates (RAs) use the Perfect Transaction method to ask scripted questions to customers who are mailing […]