After USPS implemented changes to the unpopular Mystery Shopper Program, some postmasters and managers are second-guessing the decision. PR note: Three clerks in my office were disciplined for not asking all the questions under the old format. Although it is agreed that clerks cannot be disciplined for failing a Mystery Shopper Survey, Bay-Valley District management […]
APWU Web News After years of APWU complaints, the Postal Service has notified the union that the Mystery Shopper Program will be altered beginning in January 2011. Retail Associates (RAs) will no longer be required to follow a precise script when waiting on customers; instead they will be permitted to “customize their questions to best […]
As the Postal Service embarks on the new fiscal year, USPS has decided to refocus its Mystery Shopper program to improve desired employee behavior and influence customer loyalty and brand recognition. “To better align with the program’s objectives and feedback from the field, the Mystery Shopper Program will become the Retail Customer Experience”, said Dean […]
From FedBizOpps: The United States Postal Service (USPS) wishes to pre-qualify suppliers who can develop, implement, manage and analyze information for a national Mystery Shopper Program. The purpose of the USPS Mystery Shopper program is to provide an independent, periodic measure of retail services that provides an objective view of our retail locations and identifies […]