‘Moving in the right direction’

In his latest video, PMG Pat Donahoe describes the positive steps employees are taking to address the quarter 3 (Q3) operating loss and move the Postal Service forward.

The PMG notes that in Q3 employees received the highest service performance scores ever for First-Class Mail, both single-piece and commercial, and for Standard Mail, Periodicals and packages.

“When you take a look at what’s actually being measured and reported, we’re talking about 6 billion pieces of mail that have an end-to-end score,” says Donahoe.

DPMG Ron Stroman is helping see this strong performance carries over to customer service during his visits to facilities throughout the country. “Ron is leading the charge to work on the whole customer experience issue,” says Donahoe. “I think that we’ll be making some big strides.”

Service performance will be particularly important in the coming months as USPS continues to grow its package business — where it already has made excellent strides. USPS also will be handling election season mail and has set a goal of generating a half-billion dollars in revenue from Election and Political Campaign mail. “That’s nearly 50 percent growth over where we were last time,” he says.

Donahoe thanks employees for achieving the all-time high service scores in Q3. “Keep up the great work,” he encourages employees. “Keep serving the customers well.”

source: USPS News Link