OIG: USPS Had More Than 3.4 Billion Delayed Mailpieces During Fall 2010

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…a 37 percent increase over the same period last year. We have referred three instances of intentional misreporting of delayed mail to the Office of Investigations over the past several years.

Mailers expressed concerns over the substantial amount of delayed Standard Mail® and Periodicals during the 2010 Fall Mailing Season.

Approximately 95 percent of this delayed mail was Standard Mail. This adversely impacted service and resulted in approximately $10.9 million in revenue at risk. Factors contributing to this condition included failure to adjust mail flow, sort plans, and staffing to meet operational changes, particularly when implementing consolidations and realignments. We identified a very small amount of stand-by time (or idle time) during this period; thus, it appears the vast majority of employees were engaged in processing mail. Contributing factors also included underestimating mail volumes, underutilizing machines, not consistently color-coding mail, and not accurately identifying and reporting delayed mail. We have referred three instances of intentional misreporting of delayed mail to the Office of Investigations over the past several years.

OIG Report: Postal Service Performance During the 2010 Fall Mailing Season (PDF)

12 thoughts on “OIG: USPS Had More Than 3.4 Billion Delayed Mailpieces During Fall 2010”

  2. Exactly Sue…..as the other commentors have already said….we never see anything ACTUALLY done about these situations, just the “press release” then…..NOTHING! It just “goes away”……

  3. WOW, THIS HAS BEEN GOING ON AS LONG AS I HAVE BEEN WITH THE POST OFFICE. NO ONE CARED WHEN IT WAS REPORTED THEN WHY NOW?

  4. And Terry sang:

    This is the end
    Beautiful friend
    This is the end
    My only friend, the end

    Of our elaborate plans, the end
    Of everything that stands, the end
    No safety or surprise, the end
    I’ll never look into your eyes…again

  5. Typical Plant Manager idiocy. Remember Greg Incontro form Baltimoe who fudged the numbers? Where is he now. Close L’enfant plaza then rent it, fire 3/4 of the VP’s, shut down all regions and the VP’s and use modern communications for counts, deliveries and delevery % on time. Get rid of the blood sucking APWU. They are nothing but leeches or ticks who suck the life blood out of what is sees. Hold hearings in to OIC’s and their apparent lack of any kind of postal knowledge.

  6. Typical Plant Manager idiocy. Remember Greg Incontro form Baltimoe who fudged the numbers? Where is he now. Close L’enfant plaza then rent it, fire 3/4 of the VP’s, shut down all regions and the VP’s and use modern communications for counts, deliveries and delevery % on time. Get rid of the blood sucking APWU. They are nothing but leeches or ticks who suck the life blood out of what is sees. Hold hearings in to OIC’s and their apparent lack of any kind of postal knowledge.

  7. Remember the answer to all the po problems, is to get rid of the employee’s that tried to report this fraud!

  8. zack, you are 100% correct. i believe the OIG, office of inspector general is
    more of a front to sweep postal fraud, waste, and abuse under the rug than anything else. every now and then they will report postal fraud or abuse in a press release but they never seem to do anything about it but release the press release. i’ve never seen where anyone gets prosecuted or that anything changes with postal management. the press release comes out and postal management continues doing the same thing. at our p &dc management has been routinely
    just running all color codes together without changing equipment and setup (that takes a little time and work to see that you get new apc’s). they throw first class on top of color coded third class mail and throw every color under the rainbow on top of first class in the same container. why waste my time reporting this abuse of the procedures to the OIG? i ain’t going to bother. i know it will do no good so i won’t waste my time. the OIG as a “watchdog” of postal operations? what a joke!

  9. When did the OIG suddenly wake-up? Out of no where they are conducting studies and issuing reports. As if they found something that has been going on for the past 21 years I’ve been working for the P.O. I used to write the OIG and call the PI’s and tell them that supervisor’s & managers were intentionally delaying mail, changing color codes, etcetera. They never responded, or gave a damn.
    Now the OIG wishes to look as if it were doing it’s job. GET RID OF THE OIG and PI’s. They are a joke, and don’t do squat!

  10. I’ve seen it first hand too. More worried about their f%$king numbers than actually moving mail. They told us to send loose magazines through the Spbs because the numbers would look good. Not exactly productive though.

  11. Delayed mail comes because of management incompetence. At the Dallas Bulk Mail mail was not processed as received but was culled to provide whatever was necessary for a good count for the day. If a truck was 50% parcels and sacks were needed to enhance the day’s numbers the van went outside and parked and a sack truck brought up even though it might be a recent arrival. Trucks were lost in the yard and on one occasion a truck load of mail was discovered that was 2 years old! The mail was brought to Tenn Corp. in Dallas and burned.

  12. delayed mail because of management incompetence during realignment and
    consolidation? oh no, office of inspector general, you must be mistaken. pat donahoe and megan b from washing d c always have assured the press and public that these consolidations and realignments are always “seemless with
    no problems.” are you telling me that they may be lying?

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