Open Letter to USPS Employees from Postmaster General Pat Donahoe

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CORE BUSINESS STRATEGIES DEFINED

In an open letter to all employees on his first official day in office, PMG Pat Donahoe defines core business strategies that will guide the organization to become “a profitable, nimble Postal Service that competes for customers and has a well-defined and valued role in an increasingly digital world.”

Donahoe says the strategies will drive significant change in the organization in the coming days, weeks and months. “We are not going to stray from our core business function — mail and package delivery — but we are going to revitalize the way we approach the marketplace,” he states in the letter.

The core strategies, which will be more fully detailed as specific initiatives are announced, include:

* Strengthening the business to consumer channel

* Improving the customer experience

* Competing for package business; and

* Becoming a leaner, faster and smarter organization.

“We have to be more than an available, low-cost delivery resource,” Donahoe explains. “We have to win customers and find ways of complementing and adding value to the evolving nature of the way people communicate and conduct business.”

Thanking employees for “the great job you do every day,” Donahoe says he is “incredibly honored and humbled” to be the 73rd PMG and that he will maintain his commitment to frequent, open communications throughout the Postal Service.

“We are at the beginning of a new chapter in the history of our organization, and we will all help write it,” says Donahoe. “Your good ideas, your engagement, and relentless dedication ensure we will make great strides as we create tomorrow’s Postal Service together.

Click here to read the PMG’s full letter

source: USPS News Link

13 thoughts on “Open Letter to USPS Employees from Postmaster General Pat Donahoe”

  1. The postal service has relegated itself to nothing but EXFC scores. Once a letter is delayed or missent, it does not matter how long it sits before it is resorted to the proper destination. I have seen containers of first class mail sit for 3 days or longer marked up as missents and my supervisor states it is “dead” mail as it is already late. Process all of the new incoming letters first and of we have time we will get to the missents. Just wish we would have a composite score of how late some of these EXFC samples are a penalize the facilities for a substantial delay rather than just a pass-fail grade. Maybe then we would restore the word service to our name rather than being the Postal Circus.

  2. More doublespeak. We don’t want vague statements. Get to the specifics. But wait……..it’s easier to get more work if I make you think your job is on the line.

  3. Long lines out the door because of poor staffing at the windows does not relate to good customer service. Handing out a large bonus to management does not relate to helping the bottom line. Talk of lowering wages to craft employees and putting more in to health care when 841 in management pay nothing and bonus money given out on a regular basic is just double talk.
    Time to take cuts on management make them pay their fair share,and work together.

  4. Want to win new customers, try keeping the old ones by giving them service. Hire the correct number of employess to do the job. Full time regulars with decent hours and benefits. Take the postal service away from mangement and give it back to the people.

  5. You get no time for….
    Full Coverages
    Third Bundles
    Heavy DPS
    Overvolume of Parcels

    But were all about customer service.

    Remember Service is Our Last Name !!

  6. Does this mean that you will reopen Post Offices that Potter closed

    Does this mean you will reopen Post Offices that Potter closed, and open more windows at the stations, so the lines don’t go out the door? So we can give our customers what they came to the P.O. for SERVICE! Do you think we can get some of the BLUE COLLECTION BOXES BACK??? I just can’t seem to find any, ANYWHERE!! without driving all over the place looking for one… If you lose sight of what the USPS is and what we offer, like Potter did, we (you)will destroy the USPS.. If we need to make cuts and we do, make the cuts from the TOP, not from craft, the people who move the mail.. The USPS, has too many layers of Management at the Headquarters level, If you look at it with a fair mind, you should agree that if your not working the mail, we can do without you, maybe all of those in upper Management that can retire SHOULD!!!! stop being so GREEDY!!!!

  8. Yes Postal girl. If the new PMG wants better customer relations, there is NO way getting around honoring your employees. One can not go from getting “whipped” in the back office, only to come out smiling to your customers. It just wont/can’t happen. One cannot go from being demoralized, only to be creative, energetic, light hearted and never absent. It never did make sense. The USPS needs to recognize key employees PER office nationwide and build upon those employees skills to affect everyone in their local offices, as best they can. It is not always possible to reach every single individual as some have been abused past reconciliation. How sad, but true. Our boss is leaving shortly. (retiring) He is a tyrant and has tried to crush each and every one of us. Why, because he was in a position to harass, so he did. He got away with it. Nothing was ever taken from him, nor did he suffer any consequences for his behavior. I am SO holding back doing the Rumba, but will save it until he’s gone and I see his bid position up!! How fortunate for the USPS.

  9. i read donahoe’s open letter to the employees.WHAT A BUNCH OF CRAP!!! THE PO PROVIDES THE WORST TRACKING SYSTEM IN THE BUSINESS AND WE CONTINUE TO UNDER STAFF OUR CUSTOMER SERVICE WINDOWS. THIS IS ALL UNDER HIS WATCH. HE IS FOR BUSINESSES ONLY. WE ARE A SERVICE TO THE AMERICAN PUBLIC AND NO LONGER EFFECTIVE BECAUSE THESE IDIOTS WANT US TO BE PROFITABLE.. MORE OF THE SAME BS GOOD LUCK TO ALL OF US!!!

  10. Before you can encourage your enployees to do a better job, you must set the example, Mr. Donahoe. Please encourage management by setting the example of treating workers like the human beings they are. If you truely want a better Postal Service that can compete in this day and time, it will take a committment from you to straighten out your management team from top to bottom. Do what is right – do unto others as you would have them do unto you – and just maybe you will see what a big difference this will make in employees’ actions and moral. The days of treating employees like second class citizens must stop in order for the Postal Service to succeed in its goals. Yes we can be profitable again and be a service oriented company, but you must treat your workers right. That means get rid of the mean spirited, hateful, back stabbing, retaliating, harrassing, demeaning, lying, cheating, stealing, lazy management. It’s a big order, but that is the only way things will improve for all. You have a big job with lots of responsibility. With that job comes much expectations from your workers for you to improve our working conditions. I wish you every best wish in your efforts, and pray that you will recognize the need for this change. (I sure do hope you get to read this!)

  13. I like the “becoming a leaner, faster…..” line of double speak. Translation, we’re gonna screw you every way we can to lower your numbers and wages.

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